Refund & Returns Policy
What to do if something isn't right with your order.
What Qualifies for a Refund or Replacement
- Item arrived damaged or defective
- You received the wrong item or size
- Your order was confirmed dispatched but never delivered
How to Report an Issue
Contact us as soon as possible after receiving your order — ideally within 48 hours — with your order number and photos of the item(s) affected. Each case is reviewed individually, and we'll work with you to resolve it fairly.
Reach us via our contact page or WhatsApp.
How Refunds Are Issued
Depending on the situation, we'll offer either a replacement item or a refund to your original payment method. Refunds processed through Paystack typically reflect on your card or bank account within 5-10 business days, depending on your bank.
Return Shipping
If the issue is due to a fault on our part (damaged, defective, or wrong item), we cover the cost of return shipping. For other returns, the customer is responsible for return shipping costs unless otherwise agreed.